Return Policy

WHAT IS THE RETURN POLICY?

WE WANT YOU TO LOVE YOUR I COGNITO PIECES AS MUCH AS WE DO!
IF YOU AREN’T ENTIRELY HAPPY WITH YOUR ORDER, PLEASE GET IN TOUCH WITH US SO WE CAN MAKE IT RIGHT. WE ACCEPT RETURNS WITHIN 14 DAYS OF PURCHASE FOR A REFUND. WE WILL ACCEPT A RETURN ON I COGNITO ITEMS THAT ARE IN NEW CONDITION, UNWORN, AND FREE OF DAMAGES. THE ORIGINAL LABELS NEED TO BE INCLUDED.

 

PLEASE BE INFORMED THAT ALL CUSTOM PIECES ARE NOT REFUNDABLE.

  

CUSTOMERS ARE RESPONSIBLE FOR THE RETURN COSTS. 

The items return at the expense and risk of the customer. No refunds will be made for items returned without prior communication and agreement. The costs for the return shipment must be carried by the customer.

For orders that are returned to us from outside the EU kindly note:

Any duties / costs related to the return have to be born by you and will be deducted from the refund. Please inform yourself about how to declare the goods in order to avoid any extra costs before shipping your return.

For orders that are returned to us from the EU kindly note:

Please be informed that if in case of an order from European Union will be return and the shipping has been free, please note that we will deducted this value from the refund. 

 

HOW DO I RETURN AN ITEM?

PLEASE CONTACT US AT INFO@I-COGNITO.CO . 
YOUR ITEM WILL BE REFUNDED ONLY UNDER THE FOLLOWING CONDITIONS: ITEMS NEED TO BE IN PERFECT CONDITION, UNWORN AND IN ITS ORIGINAL PACKAGING TO ENSURE IT IS RESALEABLE. 

PLEASE CONTACT US FIRST BEFORE RETURNING YOUR I COGNITO PRODUCT. NO REFUND WILL BE MADE WITHOUT PRIOR CONTACT.

RETURNS MUST BE SENT TO OUR OFFICE. THE COST OF THE SHIPPING IS CARRIED BY THE CUSTOMER.

I COGNITO 
Rua S.Bartolomeu, n355
4440-595 Valongo, Porto
Portugal 

 

WHAT CAN I DO IF I DON’T RECEIVE THE REFUND?

PLEASE MAKE SURE YOU CHECK YOUR BANK ACCOUNT FOR THE REFUND BEFORE GETTING IN TOUCH WITH US.

IF YOUR REFUND HAS NOT REACHED YOUR ACCOUNT, IF YOU’VE DONE IT AND YOU STILL HAVE NOT RECEIVED YOUR REFUND, PLEASE CONTACT US AT

INFO@I-COGNITO AND WE WILL BE HAPPY TO HELP YOU.