Refund policy

We want you to love your I COGNITO jewels as much as we do!  

I COGNITO is not responsible for shipping costs incurred with the return of a product. These charges are delivered to the customer. Your returned items must arrive at our office within 14 working days following receipt of the order. The costs and risks pertaining to the return of product is borne by the customer.  

EXCHANGES:  
We do not exchanges.   

CANCELLATIONS:
It is not possible to cancel orders.
Our brand is committed to sustainability which implies that we only produce and finish your products after your orders, ensuring the minimum possible stock and waste of mass production.
Cancelling after your order leads to an unbearable cost and waste of production resources for our brand, so we do not accept cancellations after your purchase.
Therefore, we ask that your purchase be a conscious purchase.

 

RETURNS:  
You may receive a refund of your purchase price, once the item has been returned in its original condition. After we receive the items and after checking that the purchase is in perfect condition we will proceed with the refund without shipping costs. 
If we notice the item it was already worn, we will not accept them. The items will be sent again to the customer and the cost will be deducted from the refund. 

 

RETURNS CONDITION: 
Items must be returned to us in perfect condition.  
Make sure all products are exactly as you received them. All products that come in their own packaging, must be returned in their original, undamaged box as this is considered part of the product.
If the product box is damaged we will charge an additional amount of €5 for it.   

Please contact us first before returning your I COGNITO product.   
No refund will be made without prior contact.  
Please contact us at hello@i-cognito.co

Returns must be send to our office. The cost of the shipping is carried by the customer.  

Please send to:  

I COGNITO   
Rua S.Bartolomeu, n355  
4440-595 Valongo, Porto  
Portugal  

 
If you are outside the EU at the post offices, clarify on the customs declaration, outside the returned package — “returned goods” and declare 0€ to avoid any additional customs charges. We are not responsible for any charges on packages returned by customs.   

(if you don’t do this we may never receive the package and we cannot make a refund).  

  

  

WHAT CAN I DO IF I DON’T RECEIVE THE REFUND?  

Please make sure you check your bank account for the refund before getting in touch with us. If your refund has not reached your account, if you’ve done it and you still have not received your refund, please contact us at: hello@i-cognito.co  and we will be happy to help you.