SHIPPING
I COGNITO offers complimentary shipping on all orders over 250€ for the European Union and all orders over 500€ for outside the European Union.
All our orders to Europe and the rest of the world will be sent by DHL Express.
Please note that we will dispatch your order within 3-15 working days from the date of purchase, unless specified otherwise in the product description. If your order includes multiple items and one is a pre-order or has specific shipping details, all items will be shipped together at the later date. Orders placed during weekends or holidays will start being processed on the next working day.
- HOW CAN I TRACK MY ORDER?
Once your order is shipped, you will receive an email with the tracking number.
If you do not receive the email, please contact hello@i-cognito.co
- DO YOU SHIP INTERNATIONAL?
We ship to over 100 countries. The full list of countries can be found at checkout. Don’t hesitate to get in touch with us if you are having difficulties finding your country.
- MY ORDER HAS NOT ARRIVED YET, WHAT SHOULD I DO?
We do our best to ensure that all orders arrive as quickly as possible. We recommend that you contact the customer support team with your name and order number so that we can help you receive your order as quickly as possible!
- WILL I PAY CUSTOMS FEES FOR MY ORDER?
Orders outside the European Union may be may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.
I COGNITO is not responsible for these charges if they are applied and are your responsibility as the customer.
Customs costs and customs fees are unique to each country and are the responsibility of the consumer. In most cases, customs fees and customs costs are charged once the order arrives at its destination. You will receive an email from DHL Express with a link to complete the payment. For more information on customs fees and customs costs in your region or country, we advise you to visit your country's customs portal.
I COGNITO reserves the right to deduct from the refund any cost that may occur in orders that refuse to pay customs fees or customs costs, including the shipping fee from the country of destination to Portugal.
- CUSTOMER RESPONSIBILITY FOR ADDRESS ACCURACY AND RETURN COSTS
Please provide us a full precise address and contact number. Incorrect or incomplete delivery address may result in the order being returned to ICOGNITO and lead to additional costs for the customer; therefore, it is recommended that the customer always makes sure that the delivery address, indicated when registering the order, is indeed correct and complete.
Suppose a customer provides an incorrect destination address or contact information, resulting in the return of the shipment to our warehouse in Portugal. In that case, all associated return costs will be the responsibility of the customer. Additionally, customers will be charged for any fees imposed by the destination country's policies regarding the entry of goods. The fees may also vary according to the laws of each country.
If you need any additional help, please contact us at hello@i-cognito.co